Thee passenger complaints backlog at the Canadian Transportation Agency sat just below 45,000 as of Tuesday, more than triple the tally from a year ago.
MONTREAL — A parliamentary committee has recommended sweeping changes to Canada's air passenger rights framework, including tougher enforcement and compensation rules around flight delays.
The committee also suggests the federal government consider harmonizing its compensation rules with European regulations even when delays are for safety purposes — a payout exemption the European Union does not allow, but often relied on by Canadian carriers, advocates say. Alghabra has pledged to strengthen the four-year-old passenger rights charter with legislation to be tabled this spring, already promising several of the measures recommended in the report.
In a speech at a Calgary Chamber of Commerce event, he said while he supports the passenger rights charter rolled out in 2019, airlines don't operate in a vacuum.
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