TORONTO — Strolling between rows of books and a seemingly endless array of other wares at Indigo Books and Music Inc.’s newest store in Toronto’s The Well...
TORONTO — Strolling between rows of books and a seemingly endless array of other wares at Indigo Books and Music Inc.’s newest store in Toronto’s The Well building on Thursday, Heather Reisman is in her element.
Reisman had served as chief executive of Indigo until last year, when Peter Ruis, a retail executive with experience at John Lewis, Anthropologie and Jigsaw, took over. Reisman left the business’s board in August, calling the move to retire “one of the toughest decisions a founder must make.” Asked Thursday about what changes she may have made internally and Oriuwa's "mistreatment" allegation, she said, "All I would say is this: You're all journalists, do you believe everything you read? And that's all I want to say about that."I think your determination of things should come from what you hear and just hell no, do we believe everything we read."
One glance at the store shows books are meant to reign supreme. They're front and centre when customers step in the door and still dear to Reisman's heart, no matter how much her company has expanded. The assortment works because many of the items are book adjacent and though some may be unplanned purchases, they're easy to carry home, make good gifts and accounted for 44 per cent of Indigo's revenue this year, McNeish added.
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