TORONTO — Strolling between rows of books and a seemingly endless array of other wares at Indigo Books and Music Inc.’s newest store in Toronto’s The Well building on Thursday, Heather Reisman is in her element.
She admires art from local customers that hangs atop the store's stationary section, toggles a jukebox to play Bette Midler's 1990 hit"From a Distance" and fantasizes about dedicating space in the kids' section for arts and crafts.
Reisman had served as chief executive of Indigo until last year, when Peter Ruis, a retail executive with experience at John Lewis, Anthropologie and Jigsaw, took over. Reisman left the business’s board in August, calling the move to retire “one of the toughest decisions a founder must make.” The leadership changes didn’t stop there. Ruis resigned at the start of September, offering no reason to the public for his departure, and Andrea Limbardi, Indigo's president and a 21-year employee of the company, announced in a LinkedIn post around the same time she was leaving to takethe helm of apparel business Reitmans Canada Ltd.
She also avoided questions about how her predecessor's vision for the Well store may have differed from her own.The location in question was meant to be Ruis’s crowning glory, a 16,000-square-foot “cultural emporium.” One glance at the storeshows books are meant to reign supreme. They're front and centre whencustomers step in the door and still dear to Reisman's heart, no matter how much her company has expanded.
"The introduction of lifestyle products to augment sales has never been at the expense of the book business," she wrote in an email.
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