A fix is coming, and all refund requests will be honored.
, a support rep named Steve accused them of lying about the situation in order to get around the refund policy.
"This is not a 'known issue' because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item. As per our EULA, which you agreed to, all purchases are final and will not be refunded."
"What is happening in the game is not intended and we are actively fixing it," a Mediatonic spokesperson said in a statement emailed to PC Gamer."The customer service response was also not acceptable and we will offer a make good for all affected."
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