Fall Guys players forced to ‘auto-buy’ items in error are reportedly being denied refunds.
Thanks for your reply.You have stated that this is a “bugged purchase” and a “known issue”. Neither of these things is the case.This is not a “known issue” because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item.I apologise for any confusion this may have caused, and hope that I have cleared this up for you.
The tone of the email has also rubbed players the wrong way, with user u/TokiDokiPanic writing: “Yikes. That message they sent you is awful. This is a well-known bug, yet MT and Epic refuse to acknowledge it exists”. Another user added: “That is in my opinion not a very professional reply from their customer service. And how can they say there is no such thing as a bug? So many people have been experiencing the same issue.”
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