Mediatonic has apologised for a bug that was causing players to make 'accidental' premium purchases in Fall Guys. The i…
Other issues included Show Bucks going mysteriously missing, hidden key bindings triggering purchases, items being switched after selection, and"a lot of players" finding that they inexplicably have"less currency now".
Initially, the game's support team was unwilling to make refunds and pointed players to its refund policy which insists all cosmetic purchases are final. "You have stated that this is a 'bugged purchase' and a 'known issue.' Neither of these things is the case," a customer services rep allegedly told one complainant ."The purchase was made by you, not a bug. Whether it was intentional or not, this is still the case.
"This is not a 'known issue' because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item. As per our EULA, which you agreed to, all purchases are final and will not be refunded.
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