The grocery store chain offered delivery services in previous years, but ended the program due to exorbitant costs
Matt Sloan, Trader Joe’s vice president of marketing, said, “The reality is that over the last couple of decades, we’ve invested those resources in our people rather than build an infrastructure that eliminates the need for people.”
Miller then added: “The bottom line here is that our people remain our most valued resource. While other retailers were cutting staff and adding things like self-checkout, curbside pick-up, and outsourcing delivery options, we were hiring more crew, and we continue to do that. We know that this period of distancing will end, and when it does, our crew will be in our stores to help you find your next favorite product, just like they’ve always been.
The grocery store chain actually offered grocery delivery services in New York City in previous years, but found that the program’s associated costs were too high to continue, according to a“Instead of passing along unsustainable cost increases to our customers, removing delivery will allow us to continue offering outstanding values — quality products for great everyday prices, and to make better use of valuable space in our stores,” Trader Joe’s representative Kenya Friend-Daniel said at the...
“This was not a decision we made lightly. We value our customers and all that they do to come shop with us.”
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