If you are having trouble getting a refund from and airline for a flight that has been canceled, you’re not alone. Many airlines are only offering vouchers, but you may be eligible for a full refund. Here's what to do.
Determine if You’re Really Due a Refund
Savvy travelers bypass the phone altogether and get their refunds via social media. Twitter teams in particular are responsive with many airlines. Air Canada and Southwest, among others, have processed refunds and changes via Twitter. Air France/KLM has a strong presence on both Twitter and Facebook Messenger. Before you go the Twitter route, check the airline’s Twitter feed to verify the airline is active on Twitter. Some small foreign airlines don’t have much of a presence there.
The Department of Transportation has become aware of airlines playing fast and loose with the rules. They were so concerned about it that theThe clarification specifically states that COVID-19 is not an excuse for holding passengers’ money: “ Michael Shanahan, an IT specialist based in Barbados, let Forbes know about his process trying to secure refunds from a number of cancelled flights. He was getting nowhere with both TAP Air Portugal and Qatar Airways. On each airline he had a paid business class ticket that was cancelled by the airline.
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