About 60 million Americans have lost money because airlines are refusing to provide legally required refunds. One woman documented her hours-long fight for a $448 refund from United. She won't get it until 2021.
When airlines cancel flights and offer no other options to get to your destination within a reasonable amount of time, they are legally obligated to offer a refund.When airlines cancel flights and offer no other options to get to your destination within a reasonable amount of time, they are legally obligated to offer a refund.
"And it was confusing to say the least and I thought the only option I could do was I could cancel my trip," which Fabianski says didn't make any sense because the flight was already canceled. A refund was not one of the options United presented. But Fabianski felt that still wasn't right, so she called again and again, spending hours going back and forth with the airline.requiring airlines to refund even nonrefundable airfares when they cancel flights, regardless of the reason., if she doesn't use her travel voucher by then.This is especially because taxpayers like her are now coming to the airlines' rescue.
Most airlines are now waiving hefty change and cancellation fees, and some, including United, will now give you up to two years to use travel vouchers or credits. Rossman suggests waiting as long as possible before canceling to see whether the airline cancels first. If there's a dispute, he says, take it up with whomever you purchased from, whether that be the airlines itself or a third-party site like Expedia or Orbitz. Booking with a travel agent can help as they can advocate for you and have experience doing so. Some consumers have resorted to disputing the airline's charges with their credit card companies, with mixed results.
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