Steven Davidson got into Phoenix 4.5 hours later than originally scheduled and had a seat downgrade on the second flight.
B.C.’s Civil Resolution Tribunal has ordered WestJet to pay a traveller $633 in damages for a missed flight connection.
Davidson was booked on a later flight to Phoenix and arrived approximately 4.5 hours after his originally scheduled arrival. For its part, the Calgary-based airline said the delay was outside of its control and so Davidson was not entitled to compensation for delay under the APPR. WestJet also said any refund for the downgrade from premium to economy class should be limited to $160.
WestJet said the reason for the late departure of the Kamloops-to-Calgary flight was a combination of weather and crew delays on two earlier flights: WS3540 and WS3111. Records showed WS3540 arrived in Calgary 55 minutes late due to fog. The captain and first officer for WS3111 were inbound on WS3540.
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