After spending a week in San Diego without a hitch, Alex Blair and his family were in for a rude awakening from WestJet. Blair and his wife had boo...
After spending a week in San Diego without a hitch, Alex Blair and his family were in for a rude awakening from WestJet.
"We woke up to an email, basically saying, 'Your flight has been cancelled. We and our partner airlines have no availability to get you home for at least 48 hours,'" Blair told Daily Hive over the phone. "We kind of laughed because we'd been home for four days… I don't know who has the ability to sit around for an additional five days somewhere," said Blair.Blair says they received a refund of USD$145 for the hotel, but it didn't cover the full cost of the stay, which was USD$196.
They also referred to the Air Passenger Protection Regulations , which says that carriers are only obligated to compensate or assist passengers when disruptions are"within airline control." Since WestJet failed to provide Blair's family with an alternate ride home, Lukacs says they're entitled to reimbursement for expenses incurred from the flight they booked with Flair based on breach of contract with obligations outlined in the APPR and Article 19 of the Montreal Convention., WestJet is also responsible for their expenses on meals, car rental, accommodations, telecommunications, lost wages, and any other losses they incurred.
Blair says he's becoming increasingly frustrated with dealing with a corporate entity in which he has"very little faith will do the right thing."Blair says their family has been loyal WestJet customers for a while, but this stressful experience has changed their perception of the airline.
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