The chief executive of Shadow Inc. defended his company but apologized for a technological glitch that angered candidates and left voters baffled.
Shadow, a tech developer started by veterans of Hillary Clinton’s 2016 presidential run, built the app being blamed for delaying Iowa Democratic caucus results.
caucus chairs were having trouble signing in. Several complained of insufficient training by the state party. Niemira said his company updated Iowa Democratic officials with information about how many people were logging into the app throughout the day. Ultimately, most caucus officials did not end up using it to report their votes. Out of all the precincts with access to Shadow’s technology, he said, “we saw about a quarter reporting successfully through the app.”
Shadow’s failures raise questions about the role of technology in vote tabulation. Niemira said that his company hadn’t previously done election-related work and that Shadow had built the app specifically for the Iowa caucus, with another app in the works for the upcoming Nevada caucus.Niemira sought to draw a distinction between a caucus and a typical election.
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