Toronto is looking to hire 178 new frontline staff, including 161 'highly visible' customer-facing personnel across the TTC as part of a suite of measures to bolster safety on the transit system moving forward, Toronto Mayor Olivia Chow says.
Toronto is looking to hire 178 new frontline staff, including 161 “highly visible” customer-facing personnel across the TTC as part of a suite of measures to bolster safety on the transit system moving forward, Toronto Mayor Olivia Chow says.
It also proposes extending a number of safety and security initiatives that were launched earlier this year, such as having Streets to Homes outreach personnel in the system to work with people experiencing homelessness, community safety ambassadors, de-escalation training for staff and temporary security guards.
He said the strategy being sent to the board for approval also includes temporary shelter buses driven by TTC operators “to assist individuals sheltering in subway stations to get out of the cold and into proper shelter beds.” Staff are also recommending hiring a program manager to oversee the development of a five-year “Community Safety and Well-being Plan,” which would include a review of all TTC security operations and best practices from other jurisdictions.
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