Toronto is looking to hire 178 new frontline staff, including 161 “highly visible” customer-facing personnel across the TTC as part of a suite of measures to bolster safety on the transit system moving forward, Toronto Mayor Olivia Chow says.
“When I was first elected, I met with TTC CEO Rick Leary and told him that my priority for TTC is a faster and safer system, which means more staff on TTC,” Chow said Wednesday standing alongside TTC CEO Rick Leary and TTC Chair Jamaal Myers at a news conference to announce the proposals. “More staff means more eyes and ears inside the stations. They can respond to incidents early and quickly. They can also deter incidents.
The report recommends using $10.3 million in projected 2023 savings to hire new high-visibility customer service agents and bus, streetcar and subway supervisors. The report also recommends adding 50 more special constables by the end of this year in order to provide a “rapid response” to security incidents, and adding six more dispatchers to maintain all-day coverage of the Transit Control security desk.
“Community safety and the well-being of employees and customers are of paramount importance to the TTC,” Myers said. “Adding more TTC customer service agents in stations, and having more comprehensive supervisory coverage, are tangible ways to improve the safety and well-being of customers and transit operators.
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