The Toronto Transit Commission (TTC) has been directed by its board to investigate and improve its handling of service delays, following a series of disruptions that have caused significant inconvenience for riders. The motion, proposed by Councillors Jamaal Myers and Josh Matlow, calls for a comprehensive review of the TTC's approach to investigating and managing delays, with a focus on improving communication with riders, enhancing shuttle bus service, and addressing the root causes of signal issues.
TTC staff have been asked to investigate ways to improve how the transit agency handles delays, including better communication with riders and faster shuttle buses . The request comes after a series of recent service disruptions that have caused frustration and inconvenience for commuters.
At a Monday news conference, volunteers from advocacy group TTC Riders and Toronto city councillors shared their experiences with recent delays, highlighting missed meetings, appointments, and the stress of long waits on crowded platforms. TTC Chair Coun. Jamaal Myers emphasized that these delays 'disrupt lives, affect livelihoods, cause anxiety, and erode public trust.' Together with Coun. Josh Matlow, Myers successfully proposed a motion at the TTC board meeting, urging the agency to address its investigation and management of service delays. The motion mandates staff to explore solutions for improving shuttle bus service by utilizing 'priority surface transit routes,' invest in preventative measures to stop trespassing on the tracks, and enhance communication during delays, including auditing subway sound systems. Matlow pointed out the poor quality of onboard announcements, comparing them to 'Charlie Brown's teacher' due to their incomprehensibility. The motion also calls for a specific investigation into the root causes of recent automatic train control (ATC) signal issues that contributed to multiple delays last month.The motion outlines a timeline, requiring staff to provide a report back on the directives by spring. The TTC has faced scrutiny in recent months regarding its slow and inconsistent service. Board members also heard that human error remains the primary cause of delays, accounting for about 60 percent of all incidents.
TTC Delays Toronto Transit Commission Service Disruptions Automatic Train Control Communication Shuttle Buses
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