Two Toronto councillors are proposing a motion to improve the TTC's handling of service delays, focusing on faster shuttle buses and clearer communication with riders. The motion comes after a month of multiple service disruptions that have caused frustration and inconvenience for commuters.
Two Toronto councillors have announced a motion to improve how the TTC handles delays, including bringing in faster-moving shuttle buses and improving communication with riders. TTC riders have encountered multiple service delays this month. On Monday, the transit service commissioner and board chair put forward a motion at the TTC 's board meeting to address service delays. CBC’s Clara Pasieka has more.Missed meetings and appointments. Incomprehensible onboard announcements.
Delays "disrupt lives, affect livelihoods, cause anxiety, and erode public trust," said TTC Chair Coun. Jamaal Myers. It also directs the agency to make replacement shuttle bus service better by exploring using "priority surface transit routes," investing in preventative measures to stop members of the public from trespassing on the tracks, and improving communication during delays — including by auditing subway sound systems.Many TTC commuters were forced to wait outside in the cold on Wednesday morning after a broken power rail shut down part of Line 1.
"I don't want to hear excuses. I don't want to hear, 'we can't do that,' or 'we'll get back to you next year,'" said Matlow.
TTC Toronto Transit Commission Delays Shuttle Buses Communication
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