The City of Toronto will be replacing all of its water meter transmission units (MTU) after roughly 141,000 devices unexpectedly failed, causing some customers to receive utility bills that are double or even triple what they’re used to paying.
A utility bill for more than $1,000 is shown. A Toronto resident received the bill after their water meter transmission unit failed. The City of Toronto will be replacing all of its water meter transmission units after roughly 141,000 devices unexpectedly failed, causing some customers to receive utility bills that are double or even triple what they’re used to paying.
“While it’s common for one or two per cent of water meters and bills to have issues for several reasons annually, City of Toronto staff observed an increase in failures this past winter. While the water meters themselves are working, it was confirmed the water Meter Transmission Units were failing at a higher rate than usual following further analysis and engagement with the supplier,” Lou Di Gironimo, general manager of Toronto Water, told reporters at city hall on Thursday.
Di Gironimo said that while the “vast majority of residents are still receiving their bills appropriately,” the city has put in place a team to assist and update customers on the situation. “The City's estimation methods have proven accurate in the past, ensuring bills closely reflect actual usage and preventing customers from receiving a bill for a longer period of time than they are accustomed to receiving.”
She added that anyone who has been identified as being behind schedule in their utility bill payment would be moved to a “modified billing schedule to prevent this issue from recurring.”
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