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Remembering Harley: Graveside memorial service honours homeless Hantsport man’s life | SaltWireWhile it’s been over three months since the federal public service health care plan transitioned from Sun Life Financial to the Canada Life Assurance Company, government employees continue to face challenges accessing services, reaching customer support and getting claims reimbursed. Amid the ongoing issues, the government says its focus is resolving challenges experienced by members..
Based in British Columbia, Mills Steffler said her husband had Parkinson’s and was in long-term care. One of the drugs he takes, a narcotic, was previously covered under Sun Life, but is no longer covered. Jennifer Carr, president of the Professional Institute of the Public Service of Canada), said her members had expressed various concerns about Canada Life, including long wait times, delays with the processing of claims and the denial of claims.
Carr said PIPSC was working on a letter to TBS expressing disappointment about “the lack of respect” to members. “Contractually, service level standards are being tracked and monitored by Canada Life and will come into enforcement at the end of the calendar year,” PSPC said. “At this time, there is no move being contemplated to cancel the contract. Instead, both the Government of Canada and Canada Life are focused on resolving ongoing challenges experienced by members.”
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