The Digital Divide – Why Technology Alone Can’t Solve It

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The Digital Divide – Why Technology Alone Can’t Solve It
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Investigation of a refugee population reveals the influence of additional factors. Despite obtaining computers and fast internet access, certain communities still experience the effects of the digital divide, according to recent findings. A study of the Bhutanese refugee community in Columbus re

The digital divide refers to the unequal distribution of technology and access to the internet between different communities, particularly between those with access to modern technology and those without. This divide can lead to unequal opportunities for education, employment, and communication, further exacerbating existing inequalities.Despite obtaining computers and fast internet access, certain communities still experience the effects of the digital divide, according to recent findings.

“We found that there are social, cultural, and environmental reasons that may prevent some communities from getting all the value they could out of internet access.”International Journal of Environmental Research and Public HealthFor the study, researchers worked closely with members of the Bhutanese Community of Central Ohio, a nonprofit organization helping resettled Bhutanese refugees in the Columbus area.

More than 9 out of 10 of those surveyed said access to digital technology was important, very important, or extremely important to them.“For just about everyone we interviewed, the internet was how you connected to your family, through apps like Facebook or WhatsApp,” Cohen said. “For many, that was nearly the only thing they used the internet for.”

A common issue was that many refugees – especially the older and less educated – were just not comfortable online, the study found. Language was another issue. While there was a local program to translate some important resources from English to Nepali, the most common language spoken by Bhutanese refugees, many respondents remarked that the translations were “mostly gibberish” and nearly impossible to understand, Cohen said.“People had access to the internet, and this information was available to them, but they couldn’t use it. That is not a technological issue, but it is part of the digital divide,” he said.

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