A Syrian refugee has been trying to get his briefcase back from Air Canada for three weeks after staff wouldn't let him back on the plane to retrieve it.
Posted: Aug 21, 2023 4:00 AM EDT | Last Updated: 1 hour ago
Al-Fadle, a Syrian refugee, was travelling from Dubai on July 25 with his wife and nine-month-old baby. When the flight arrived, they rushed to get off, forgetting a briefcase that held a pair of glasses, two watches of importance to him and his laptop.Al-Fadle realized it was gone after 20 minutes in the airport. When he tried to go back, he said, he was denied entry by security even though the plane was still on the tarmac.
Low escalated it to a supervisor who told him she isn't allowed to communicate with lost and found in Toronto, but Low convinced her to send an email. The next day, after not hearing anything, she agreed to send another. The men have still not heard from Air Canada and Al-Fadle feels he may never see his briefcase again.
Duncan Dee, a former chief operating officer for Air Canada, told CBC that since Al-Fadle had already left the bridge area, staff would have been following security protocol."Could have more have been done? Potentially, I mean, depending on what the situation was, whether the aircraft was already being groomed, whether they were already delayed and trying to get travelers going at that point," Dee said.
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