As the National Suicide Prevention Lifeline prepares for the launch of its new three-digit number, 988, on July 16, experts said they're excited about the opportunity to reimagine crisis care in the U.S., but building out the system will take time.
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The Lifeline has been in operation using a 10-digit number since 2005 and has been underfunded and understaffed since its inception, advocates say. Ahead of the launch of the new number, which experts anticipate will create a dramatic increase in call volume, workforce capacity issues continue to be a concern.As of December 2021, the Lifeline was only able to answer about 85% of calls coming through nationwide, according to an appropriations report from SAMHSA.
That federal funding, hailed by advocates as an unprecedented investment, has already made a difference, Delphin-Rittmon said Thursday.A man uses a cell phone in New Orleans, Aug. 11, 2019. People in crisis and those trying to help them will have a new three-digit number, 988, to reach the national suicide prevention network starting in July.In May, Delphin-Rittmon said, the Lifeline was able to answer 27,000 more calls, 27,000 more chats and 3,000 more texts, compared to February.
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