Some Southwest Airlines passengers whose bags went missing during the carrier's scheduling meltdown in December are still struggling to locate their belongings — more than a week after their original flights were canceled.
in December are still struggling to locate their belongings — more than a week after their original flights were canceled. , passengers whose holiday trips were canceled or delayed remain incensed, expressing frustration that the airline has still not reunited them with their checked bags.
"I'm shocked that people weren't getting injured," Foster said, noting that over the following days she returned to Midway Airport to look for her luggage — to no avail. "They called me from Kansas City and told me it was there and it never got on a plane," she said."So it got on a flight eight days later. They found the other one at Midway, and I went to pick it up on Jan. 2.
"I really have no words for the complete end-to-end issues I've had with @SouthwestAir over the past two weeks," the peeved customer wrote on Monday.
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