Breaking: Southwest is offering 25,000 frequent-flier points in addition to refunds and expense reimbursements to travelers affected by its holiday meltdown
“I know that no amount of apologies can undo your experience,” Mr. Jordan’s letter says.
The airline hasn’t disclosed the number of passengers affected by nearly 16,000 flight cancellations and on Tuesday didn’t disclose the number of points it issued. He calls the 25,000 Rapid Rewards points, Southwest’s frequent-flier currency, a “gesture of goodwill.” Families and other groups traveling together will receive 25,000 points per person.between Dec. 24 and Jan. 2, are worth more than $300. The value will vary, because Southwest’s point redemptions vary based on factors including trip distance and demand.
The 25,000 points are enough, for example, for someone to go round trip from Phoenix to Maui, Hawaii, in late January, a slow vacation period. They would only cover a one-way ticket from Chicago to Fort Lauderdale, Fla., over Presidents Day weekend.The letter from Mr. Jordan also says that the airline is working “with great urgency” to process requests for refunds and reimbursements and to reunite fliers with their lost luggage.Copyright ©2022 Dow Jones & Company, Inc.
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