A pedestrian walks past a Scotiabank branch in downtown Calgary, Alta., Friday, Sept. 16, 2022.
Some Scotiabank customers are still unable to access their online banking accounts after what the company called "scheduled maintenance" turned into a service outage that crept into Wednesday, sparking online anger and a proposed class action lawsuit.A pedestrian walks past a Scotiabank branch in downtown Calgary in September 2022.
"My entire online banking suite was not working," he told CBC News. It still hadn't been fixed as of Wednesday evening. "It doesn't show my credit card at all." But the issues reported by customers ranged beyond those outlined. While effects were temporary for some, according to comments on Scotiabank's X account, others are still unable to access their funds.filed Wednesday morning was shocked when she was unable to log into her Scotiabank business account on Nov. 12, according to attorney Joey Zurkan, of Montreal-based law firm LPC Avocats.
The proposed class action, which has not yet been certified, is seeking fixed damages of $100 for every Scotiabank customer affected by the outage. Earlier this year, BMO's online banking services were also interrupted when a false fire alarm went off at a data centre. Meanwhile, last year at TD Bank, data processing issues caused a day-long direct deposit outage.
Tsai called it "curious" that Scotiabank had scheduled maintenance that extended into Tuesday. Banks generally do their maintenance updates over the weekend when they're usually closed, or late at night to minimize disruptions.
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