A 'third-party adhesive' is to blame.
processes. It is not clear whether these particular recalls are related to this display issue. XPS 13 Plus orders are up and running on Dell’s website as of this writing.Dell Technologies places the highest priority on the quality of our products. We discovered that some screens on the XPS 13 Plus OLED systems may become loose because of problems with the third-party adhesive used, and we quickly corrected the issue in our production process.
Dell also noted that the problem is specific to OLED XPS 13 Plus models — non-OLED models, it seems, are not impacted.did also experience issues with XPS 13 Plus’ display during our review process — a few days in, the screen died in a manner similar to those reported on Reddit. At the time, we’d assumed that was related to the unit having been knocked off a couch . Dell has since told us that our units were part of a batch of OLED models “suspect for a quality control issue with the display.
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