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Canadians are missing flights, cancelling trips and even camping out overnight at government offices as the passport application process has utterly failed to keep up with post-pandemic demand.
Hogan found veterans applying for disability benefits waiting almost 40 weeks for a decision on their first application compared to the 16-week average processing time for other benefits packages. And she reported that the department’s inability to meet timely delivery standards has been going on for seven years.
Addressing shortcomings in data operations is one of the hallmarks of RPA, a software technology that uses digital workers for repetitive tasks like data entry and validation. RPA reliably captures and handles data faster and more accurately, while streamlining the client experience. As importantly, RPA frees employees from repetitive, mundane work, allowing them to be more productive and focus on better solutions.
The federal government has committed billions of dollars to new digital operations, and Shared Services Canada has been mandated to modernize these systems, but accomplishing overall change in such a massive, traditionally-siloed organization has proven challenging. Despite its efforts, the government acknowledges that some of its services are still hard to access and use.The demand for processing improvements is on the rise.
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