Shaming shoplifters a way to fight back, protect staff, say retailers

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Shaming shoplifters a way to fight back, protect staff, say retailers
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Retailers fed up with shoplifters are publicly posting photos of prolific offenders in hopes of deterring them.

Chris Dancey’s small boutique pet food and accessory shop at Uptown shopping centre has done well over six years next to Whole Foods, with a loyal customer base and a handful of dedicated staff.

“As an owner, you’re out of pocket and it starts to add up,” Dancey said. “We’re not a high-margin business and it’s hard to take those losses. Do I have to raise prices? Or lock down the entrance?” The Canadian Tire store in View Royal is also posting ­photos of known shoplifters for everyone to see.

Reynhoudt has hired a private security firm to have a “uniformed presence” at the entrance and in the store aisles. They also do random overnight patrols to protect against “smash and grabs,” which have become common during the early-morning hours.My biggest concern is the protection of the staff and making sure they feel safe,” he said. “They have a guard here, knowing there is someone to call.”

The Retail Council of Canada, which represents about 45,000 merchants, estimates retailers are losing $5 billion a year to shoplifting. And storekeepers and employees are facing increasing threats of violence.

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