2 Vacancies: Senior Customer Care Manager – Player Services (Regular Full-time) Senior Customer Care Manager – Retailer Services (Temporary Full-time, approximately 18 months) GAME ON – OLG needs you We’ve said GAME ON, and we
Senior Customer Care Manager – Retailer Services We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario.
Utilize lean principles to improve the capacity of our processes, while elevating the customer experience and employee experience Partner with the Customer Care leadership team to contribute to the implementation of the Customer Care strategy that will enable the achievement of Divisional, organizational goals and objectives.
Collaborate with internal partners to provide insights and support continuous improvement initiatives within operations with an agile or design thinking approach.
7+ years of relevant experience in operational effectiveness, driving business outcomes through application of lean management practices/systems and design thinking in a customer-centric environment Business Operations or Engineering degree preferred; equivalent experience in business operations methods and practices also considered; strong understanding and technical knowledge of contact centre systems, standard methods, and performance measurement.
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