Ontario failed to meet its own legislated target this past year for the average number of hands-on hours of care that long-term care residents receive, a newly updated document shows.
Allison Jones, The Canadian PressFamily members wave to a relative as they stand outside the Eatonville Care Centre in Toronto, April 18, 2020. THE CANADIAN PRESS/Chris Young
The first- and second-year interim targets were met, but the target of three hours and 42 minutes by March 31 of this year was missed. A document previously obtained by The Canadian Press through a freedom-of-information request shows that bureaucrats warned the long-term care minister’s predecessor about a year ago about the risk of missing the targets.
The issue of increasing direct hours of care for long-term care residents won’t be solved until staffing shortages are addressed, said Ricardo McKenzie, director of long-term care for SEIU Healthcare — a union representing long-term care workers, including personal support workers and registered practical nurses.
Government figures suggest that attrition among personal support workers is as high as 25 per cent, meaning up to a quarter of the profession leaves annually. “Residents, instead of getting to know their caregiver, and building a relationship with their caregiver, they can’t, because it’s the new face that they see on a regular basis.”
“So what occurs is people will get jobs working in community health, including long-term care, and then they’ll leave quickly thereafter, once they can get a ... better, high-paying job somewhere else.”
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