Rogers outage sparks calls for changes to consumer behaviour, federal policy changes
The disruption in internet access, cellphone and landline phone connections meant some callers couldn’t reach emergency services via 911 calls, police across Canada said.Andy Baryer is a freelance technology journalist, on-air presenter and content creator from Vancouver, Canada. Previously, he was a TV/Radio Producer and Host for GetConnected Media, Canada’s longest-running technology show.
Rogers, which blamed a router malfunction after maintenance, said on Saturday it would credit affected customers and invest more in its network and technology. It did not comment on whether the outage could impact its chances of getting antitrust approval for a $20 billion takeover of Shaw Communications. Canada’s competition bureau blocked the deal earlier this year, saying it would hamper competition in a country where telecom rates are some of the world’s highest.
He wrote on his blog that the blame for the outage may lie with Rogers, but the government and Canadian telecommunications regulator should be held accountable for a failure to respond. “Try to diversify your services so you can stay online or connected. I guess the biggest tip would be to keep your Wi-Fi and your home internet and your cellphone on different plans. Unfortunately, a lot of people are on the same . They were the ones who had to go to the coffee shop to be able to keep working,” he said.Article content
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