Robot waiters in Kenya create a buzz. But there are concerns about what it means for human labor

NAIROBI News

Robot waiters in Kenya create a buzz. But there are concerns about what it means for human labor
KenyaHuman ServiceHospitality Industry
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NAIROBI, Kenya (AP) — Children giggle as young people flash their smartphones to film robots carrying plates of freshly prepared meals on their inbuilt trays...

NAIROBI , Kenya — Children giggle as young people flash their smartphones to film robots carrying plates of freshly prepared meals on their inbuilt trays to deliver to diners in a busy eatery in Kenya 's capital.

These preprogrammed robots were acquired for entertainment. Cafe owner Mohammed Abbas says he experienced robot service in Asian and European countries and decided to invest in them. “I can say it is something unique because here in our country Kenya, I have never seen a restaurant like this one so I think for me, it is a good idea from the owner of this restaurant,” he said.

“At no point are the robots able to fully function in all the services that are supposed to be ongoing in the restaurant without the human touch," John Kariuki said. "The robots are actually way too expensive for us to acquire, so if you are trying to save money, it is not going to work if you choose to go the robotic way.”

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