An Ontario man says a McDonald’s restaurant wouldn’t accept his reusable mug and told him to use one of the company’s disposable cups if he wanted a coffee.
Matthew Boeckner said he stopped at the McDonald’s location at Telephone Road near Brighton, Ont. on Dec. 26 and was surprised when an employee declined to fill his travel mug, citing a franchise policy against allowing customers to use reusable mugs.
Boeckner says he was confused by the unexpected response and asked to speak to a manager, who confirmed that the location does not accept reusable mugs due to concerns over contamination. She added that customers’ travel mugs don’t always fit properly under the machines.“I told her, ‘This is one way that customers are looking to help and you’re not meeting them in this desire to be better for the environment’,” said Boeckner. “She said, ‘No, there’s nothing I can do’.
He said the manager told him that he had to use one of the store’s disposable cups if he wanted a coffee. He refused and left the store. Managers at the McDonald’s location declined to comment on the incident when contacted by CTVNews.ca.
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