Researchers say the results are striking and speak to the overlooked need for multilingual staff and interpretation services to be offered in hospitals and other health-care environments
“In medicine, we often think that language is not that important because the pace is so frantic,” says Dr. Peter Tanuseputro, a public-health physician and researcher at the Ottawa Hospital, who co-authored the study.
“In law if you end up in front of a court, you have a right to interpretation. But it’s not the same in health,” says Dr. Kwame McKenzie, chief executive officer of the Wellesley Institute and director of equity at the Centre for Addiction and Mental Health . “We know that effective communication is really important to have good health outcomes and safety while you’re in a hospital, and what this study seems to be showing is that if people are not English speakers, they are not as safe, which is very, very concerning,” Dr. McKenzie says.
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