A mother of three children is speaking out on ongoing travel delays after spending a night on the floor of Toronto Pearson Airport with her young kids and six-month-old baby during a weekend of travel that she says cost her most than $1,000 in unexpected expenses.
Jennifer Macdougall left from Whitehorse, YT on June 25 with her two children, ages 15 and seven, and her six-month-old baby. They planned to travel to Sydney, N.S. with Air Canada to visit relatives, stopping over in Vancouver and Toronto on the way.
After a five-hour delay in Vancouver, they were put on a different flight to Toronto, landing at Pearson airport around 10:30 p.m. that evening. “I didn't want to leave [my kids] unattended for me to be able to get some sleep, so I had to sit up and stay awake all night,” she said.“This is the first trip [my seven-year-old] actually remembers post-COVID and he's completely devastated,” Macdougall explained. “He doesn’t know this isn’t normal.”
Now, Macdougall is still in Halifax, awaiting her and her family's luggage, lost amid the delays, cancellations and rebooked flights. Tomorrow, her relatives are scheduled to come pick her and her kids up from Halifax and drive them to Sydney. She says she doesn't know how they will get their lost luggage.
“One reason for this is that there are simply more people travelling and more bags. Just ourselves, we now often carry 120,000 or more people per day, versus 23,000 a year ago."
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