Investigation portrays a dysfunctional elder-care system that couldn’t handle the COVID-19 crisis
This translation has been automatically generated and has not been verified for accuracy.Orderlies showed up late or disappeared during their shifts. Boxes of surgical masks and narcotics went missing. Long-time employees quarrelled with newcomers and repeatedly ignored safety instructions.
While some care homes were praised for having efficient management, at other locations the military detailed a litany of poor medical practices or management issues. Vigi Mont-Royal also had problems because a manager sent to help by the local health board came down with COVID-19 and had to be replaced, according to the report.
“The friction stemmed mainly from the amount of hours of work, management of the facility, attendance and the great lack of nurses. One coordinator threatened to stop work if more nurses weren’t hired. We noticed many employees went missing without warning during their shifts.”Poor work habits were also noted at the De La Rive LTC in Laval, where 41 died.
The facility badly needed nursing help in the evening, and for tasks ranging from changing incontinence diapers to preparing food trays.The report for Quebec was written in a more generic fashion than Ontario’s document, and sometimes a laconic paragraph hints at deeper clinical issues.
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