In this case, the driver showed up at the designated pick-up point, but allegedly told Walker and Stone that it was not possible to transport the wheelchair. “He didn’t even want to try,” Walker said.
Whitby resident Hannah Walker, who lives with cerebral palsy and uses a wheelchair to get around, takes in the June 9 Charlie Puth concert at Budweiser Stage in this supplied photo. Walker says she faced a number of upsetting obstacles with GO Transit and Uber Canada prior to attending the show.
The elevator on the south side of Exhibition Station, in fact, was off limits for months due to construction on the premises, but recently reopened. Initially, Stone reserved a trip on a wheelchair-accessible vehicle, but it never arrived. The driver ended up cancelling and she wasn’t charged. “We have zero tolerance for discrimination on the Uber platform, and all drivers who use the app agree to accommodate riders with assistive devices, including wheelchairs,” the company said in a written statement.Uber Canada went on to note that could mean removing a driver’s access to the app.
The provincial transportation agency said it uses a service called Dignity to “provide support at Exhibition GO and other stations during longer-term elevator rehabilitation projects,” noting shuttle services are arranged for large events at Exhibition GO to bring people from platform to platform “typically beginning ahead of an event.”
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