TOP STORY: Metrolinx, Uber Canada apologize after woman with disability faces obstacles to attend Toronto concert
On June 9, 21-year-old Hannah Walker and her friend Sara Stone, 24, boarded the 5:09 p.m. GO train in Oshawa to see the 7:30 p.m. Charlie Puth show at Budweiser Stage, which is located on the grounds of Ontario Place.
“We had no idea to look online and it’s also unfair to require disabled individuals to give a two-day notice for accessibility,” she said, adding it’s not always possible to predict one’s movements so far in advance.Stone said they were told that they could walk over to Budweiser Stage, which the GO employee on the other end of the line told them would take “four or five minutes.”Discouraged, but undeterred, the women then decided to try booking an Uber ride to the venue.
“We have zero tolerance for discrimination on the Uber platform, and all drivers who use the app agree to accommodate riders with assistive devices, including wheelchairs,” the company said in a written statement.Uber Canada went on to note that could mean removing a driver’s access to the app. The provincial transportation agency said it uses a service called Dignity to “provide support at Exhibition GO and other stations during longer-term elevator rehabilitation projects,” noting shuttle services are arranged for large events at Exhibition GO to bring people from platform to platform “typically beginning ahead of an event.”
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