MONTREAL — A parliamentary committee has recommended sweeping changes to Canada's air passenger rights framework, including tougher enforcement and compen
MONTREAL — A parliamentary committee has recommended sweeping changes to Canada’s air passenger rights framework, including tougher enforcement and compensation rules around flight delays.
The committee also suggests the federal government consider harmonizing its compensation rules with European regulations even when delays are for safety purposes — a payout exemption the European Union does not allow, but often relied on by Canadian carriers, advocates say. “Many of the recommendations provided by the committee closely align with the work our government has been doing to make the changes necessary to our passenger rights regime,” she said in an email.
WestJet CEO Alexis von Hoensbroech said last week the company is asking Ottawa to allow airlines to recover passenger compensation costs from other industry partners, if it believes they played a role in causing flight delays or disruptions. The transport minister rejected this argument. “When a passenger purchases a ticket for air travel, that is a transaction between a passenger and the airline, and it is the airline’s responsibility to ensure they uphold their obligations to passengers,” spokeswoman Nadine Ramadan said.
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Major reforms to air passenger rights needed, says House committee reportA parliamentary committee has recommended sweeping changes to Canada's air passenger rights framework, stressing tougher enforcement and compensation rules around flight delays.
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Major reforms to air passenger rights needed, says House committee reportA parliamentary committee has recommended sweeping changes to Canada's air passenger rights framework, stressing tougher enforcement and compensation rules around flight delays.
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