Major reforms to air passenger rights needed, says House committee report

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Major reforms to air passenger rights needed, says House committee report
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A parliamentary committee has recommended sweeping changes to Canada's air passenger rights framework, stressing tougher enforcement and compensation rules around flight delays.

parliamentary committee has recommended sweeping changes to Canada's air passenger rights framework, stressing tougher enforcement and compensation rules around flight delays.comes after chaotic travel seasons over the summer and winter holidays brought on by soaring demand, labour shortages and poor weather.

As of last month, the passenger complaints backlog at the Canadian Transportation Agency topped 42,000, more than triple the tally from a year earlier. He told reporters last month he would close the loophole that allows airlines to deny customers compensation for cancelled flights. The comment came at a press conference where he promised an additional $75.9 million over three years to reduce the complaints backlog.

WestJet CEO Alexis von Hoensbroech said last week the company is asking the federal government to allow airlines to recover passenger compensation costs from other aviation industry partners, if it believes those partners played a role in causing flight delays or disruptions. "Whatever happens, it's always the airline, and the airline basically becomes the insurance company for the entire industry."

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