Rogers, Bell, and Telus customers holding up their contracts, week of October 28, 2024.
A Go Public investigation into telco contracts has prompted hundreds of frustrated customers from all the big providers to ask why contracts can have language that locks them in for two to three years while allowing prices to increase. A contract law expert says the CRTC should investigate.Hundreds of Canadians from across the country have reached out to Go Public to say they're frustrated with contracts for TV, phone and internet service that they say are misleading.
Pavlović says the contracts are a "trap by design" and that it's time for Canada's telco regulator, the Canadian Radio-television and Telecommunications Commission , to investigate.A growing number of Rogers, Bell and Telus customers have complained to CBC’s Go Public about contracts they feel are misleading, and it’s led to more calls for the industry regulator to investigate.Go Public asked Rogers, Bell and Telus to comment on the fact that customers feel misled.
"Our pricing terms are clearly displayed on our website, in the contracts and our customer service representatives are trained to explain them clearly to our customers," she wrote. Many describe asking a customer service agent repeatedly if the price they were agreeing to for two years was "guaranteed." But after getting assurances it was, they saw their bills creep up shortly after.
Pavlović says the CRTC should investigate, and could require that prices remain unchanged during a contract.
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