Events and concerts are continuing to get canceled. Here's how to get your money back
Not you. Photo: Taylor Hill/Getty Images Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits.
Ticketmaster If your event was canceled, Ticketmaster will issue you a full refund, according to its website. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Sometimes the event organizer will offer a refund for a rescheduled date, and if that’s the case for your event, that link will be visible in your Ticketmaster account online.
SeatGeek If your event is canceled, you are protected through its SeatGeek’s Buyer Guarantee, which states “you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeek’s sole discretion,” according to SeatGeek’s website. If the event is postponed, your tickets will likely be good for the new date . Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets.
Telecharge If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. “There is no need to contact us right now,” the website reads. SXSW After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holder’s 2020 ticket to the festival could be used in 2021, 2022, or 2023, and “50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023.” This didn’t sit well with some ticket holders. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event.
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