Heathrow says punctuality has improved since it introduced a daily passenger cap.
The boss of Heathrow Airport has hit back at criticism from Ryanair, saying it is "bizarre" to blame airports for not having enough staff.
Ground handling staff are responsible for a range of services at airports, including loading and unloading baggage.The row comes as the UK's largest airport reported another loss in the first half of the year, even though people were travelling more for business and holidays. John Strickland, an air transport consultant, said passengers "don't care who's to blame, they just want to get away".
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