The boss of Heathrow blamed delays on passengers taking too much luggage and too many liquids through security, but insisted the summer getaway at the airport has “started well”
The boss of Heathrow Airport has blamed huge delays on passengers taking too much luggage and liquids through security but insisted the summer getaway is "going well".Passengers travelling from the west London airport have faced travel chaos in recent weeks with long queues in security, luggage going missing and hundreds of cancellations.
"A lot of them are new so they are taking time to settle in, and of course a lot of passengers are travelling with more than they would normally take. They have got more bags, and more liquids in their bags so that takes a little bit longer, but we are getting people on their way." He blamed the disruption at the airport in the last two months on ground handler companies not hiring enough staff and said the airport has been raising concerns about their workforce numbers for the last nine months.
Earlier this month the airport introduced a cap of 100,000 passengers a day – a cut of around 4,000 – until September 11, with airlines told to stop selling tickets for the summer."Our colleagues are going above and beyond to get as many passengers away as possible, but we cannot put them at risk for their own safety and wellbeing," he said.
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