Grubhub seemingly charged one Harlem restaurant $380 in phone calls, when just under $21 of that resulted in revenue for the restaurant (Via EaterNY)
, it pledged to refund restaurants that were charged incorrectly. However, the onus fell on restaurants to track which call charges were erroneous, and businesses were given a 120-day window to address their concerns with the Chicago-based delivery company.
Perhaps most disconcerting, Ding says, was that nine of calls were about orders that had already been placed through Grubhub online. In each instance, customers were calling to report issues with the orders, such as a missing item or confirming that the order went through on the app. In another case, a customer called in to say he had received someone else’s order.
Ding fired off a missive to Grubhub on April 21 outlining his concerns. “This is not only unethical, it’s predatory and scandalous considering how we are fighting tooth and nail to stay afloat in this crisis,” Ding wrote in his email to Grubhub.
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