“We can’t have roosters in the background.” A call center in the Philippines fields customer calls from employees’ homes during the pandemic.
Ben Davidowitz moved to the Philippines in 2010 to open call centers that allowed global companies to move their customer support services offshore. The coronavirus pandemic has forced the American entrepreneur to find a way for his workers to serve global customers from their crowded metro-Manila apartments.
Mr. Davidowitz runs Open Access BPO, a company that counts a U.S. food-delivery service and a major hospital system among its customers. As clients manage the crisis, they rely on his Filipino staffers to field questions...
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