As a Financial Services Representative, you will help members achieve financial comfort by developing personalized financial plans. You will also market the Credit Union's products and services, focusing on lending and investment vehicles. This role involves managing member accounts, approving loans, providing financial advice, and exceeding sales targets.
As part of our Retail Sales team, reporting to the Manager, Member Services, your main objective will be to assist our member’s in reaching financial comfort by developing a solid financial plan to efficiently manage their income, expenses, asset and liabilities in order to meet their short, medium and long term financial objectives, ultimately, allowing them to make strong, informed decisions.
In addition, the Financial Services Representative is required to market our products and services in line with our clearly defined policies and procedures. This position will be expected to promote, upsell and cross sell our full range of lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, deposit and investment vehicles and sundry services.Development of financial plans based on recommendations for the achievement of the members’ specific objectives.Follows a structured framework, which enables members to make informed financial decisions.Markets all of the Credit Union’s products and services within clearly defined policies and procedures. Promotes, upsells, cross-sells and advises on the full range of lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, deposit and investment vehicles and sundry services by actively soliciting growth membership opportunities and following up on staff referrals, sales initiatives, and member inquiries. Responsible for keeping current on all Learning and Development Courses, annual compliance, lending, investment, etc. Requirement target for member appointments daily.Actively pursue member’s business through outbound calls.Responsible for always following privacy and confidentiality policies. Approves loans, mortgages and lines of credit using the authority limit outlined in the personal lending letter of authority and/or makes recommendations for approval/declines to the Retail Sales Manager / Branch Manager / Credit Management Committee.Cheque signing and override capability outlined in the override letter of authority assigned. Prepares credit applications and ensures instructions outlining conditions of credit are clearly laid out on a checklist for appropriate documents associated with credit, sale of savings and investment products.Performs annual reviews of lines of credit, mortgages and investments that are up for renewal and contacts members. Works closely with Credential Financial Strategies Insurance Advisor and Wealth Consultants and Advisors to provide the highest level of quality service consistent with CFCU’s guidelines and policies. Communicate with partner departments for member needs example Estate admin, investments, commercial etc. Working knowledge of YNCU digital platforms - opening new accounts, ensuring ticket is complete and sent for merging of profilesFollow up with members for home insurance coverage and tax arrears when sent from the collections department. Responsible for selling, administering, reporting and cancellation/refund inquiries Guide members on CRA tax season reports, and tax slips, confirming and explaining T5 breakdown report in S Drive. Key principal payments to mortgages making sure it doesn’t exceed prepayment policies. Achieve annual sales targets as per organization need Maintain strong member relationships. Follow up with members regarding inquiries sent over from the front line, SEC or estate department.Ensure follow-up and continued response to maintain an excellent member experience Responsible for opening and maintaining accounts offered by the credit union- for example Estates, Organizations, and Registered/Non-registered products. Handle member concerns and complaints sent via department channels using the YNCU complaints process. Work with lawyers and realtors, and brokers to facilitate lending products and services. Creating action and business plans to help reach sales targets.Responsible for making recommendations for mortgage/loan extensions.Should possess a University or College degree or diploma, preferably in Business or equivalent work experience along with a minimum of three years of related experience in a financial institution Knowledge of all YNCU’s products, services and banking system; Proven communication, interpersonal, time management and superior customer service skills are required. Willingness to work in a learning environment and ability to upgrade their education and skills in order to keep pace with changes in this job function.Demonstrated ability to effectively problem solve and make decisions as well as manage conflicting priorities Strong planning, organizational and time management skillsCommunicate is a manner that is professional, respectful, effective, and timely Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCUAbility to embrace and manage change Be self-motivated, resourceful and flexiblePlease apply through our career’s portal:
FINANCIAL PLANNING CUSTOMER SERVICE SALES LOANS INVESTMENTS
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