After a terse hour-long conversation with the airline during which Campoli said the agent admitted to “improperly” cancelling their original flights, Campoli said she was hung up on.
The last thing they needed or expected to deal with was drama and confusion when it came to their return flight home.It all began more than two months ago, when Campoli booked a round-trip flight from Oct. 26 to Nov. 2 for $1,300 to visit with her husband’s father, who had long been battling cardiovascular disease and was also suffering from dementia.
Told that her tickets were non-transferrable, she opted to pay an extra $2,200 to book four one-way flights two days earlier. Unfortunately, just hours after burying their father on Tuesday, the family were upset to learn they were no longer listed as passengers on the flight they were expecting to take home the following afternoon.
“Given that the travellers did ‘no show’ for the flight on Oct. 26 as per the process with any ticket, at the time any guest does ‘no-show’ it automatically forfeits the return leg and it becomes inactive,” Bell said. Unable to justify spending that amount of money on airfare, Campoli was able to find her family of four flights home on Nov. 3 through another carrier for $1,100.
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