Last week, Amanda Campoli, her husband Massimo, along with their two young daughters travelled from Penticton, B.C. to Toronto to spend some quality with the family’s ailing patriarch before he passed away on Oct. 29.
The last thing they needed or expected was to deal with was drama and confusion when it came to their return flight home.
“My husband’s dad’s health had taken a serious turn and they didn’t think he’d live long enough for us to say goodbye,” said Campoli, who immediately contacted WestJet to modify their trip. Unfortunately, just hours after burying their father on Tuesday, the family were upset to learn they were no longer listed as passengers on the flight they were expecting to take home the following afternoon.
“Given that the travellers did ‘no show’ for the flight on Oct. 26 as per the process with any ticket, at the time any guest does ‘no-show’ it automatically forfeits the return leg and it becomes inactive,” Bell said. Unable to justify spending that amount of money on airfare, Campoli was able to find her family of 4 flights home on Nov. 3 through another carrier for $1,100.
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