An Ontario family planned their first major trip together to Cuba in February, but missed the vacation because of a typo of a single letter on one of their airline tickets.
“This basically cost us $12,000, and we never got a vacation, and we never got on the plane,” Anthony Paoli, of Vaughan, told CTV News Toronto.
Since they were travelling as a group of seven people, Paoli explained that he was told to book the tickets over the phone with a WestJet employee. “All we really wanted was a WestJet employee to update my father-in-law's ticket by adding an ‘s’ to his name," said Paoli. “Unfortunately, some of Mr. Ferrari’s travelling companions were missing documents and presented documents that were incorrect. As a result, Mr. Ferrari and his family were unable to board the plane prior to take off,” Julia Kaiser, with WestJet Public Relations, said in a statement.
Paoli said they were originally offered $4,000 in refunds and travel credits for the missed vacation, but later the airline raised that amount to $10,000 in refunds and credits, which was great news for the family as they plan to use it toward a future vacation.
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