Paoli, his wife, three small children and his in-laws all planned to go to Cuba, but when they got to Toronto Pearson International Airport, airline staff told them there was a problem with his father-in-law’s ticket.
“This basically cost us $12,000, and we never got a vacation, and we never got on the plane,” Anthony Paoli, of Vaughan, told CTV News Toronto.
The family said when airline staff noticed the missing letter at the airport, they thought it would be a quick fix to correct the problem, and they would be allowed to board the plane. While they were waiting to try and correct the name on the airline ticket, time was running out. Paoli said they were told everyone else could board the plane, but nobody wanted to leave his father-in-law behind."It’s crazy that a family of seven gets refused their vacation for such a trivial issue as one letter missing on an airline ticket," Paoli said.
“We understand how frustrating it can be when travel does not go as planned, however, our airport employees did their best to support Mr. Ferrari and his family through a challenging situation, but ultimately were unable to get them to their final destination due to the reasons listed above.”
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